How to Reset Phone Number and Email
Account Functions and 2FA
The content of this article:
- How to reset my phone number/email address on the XT website
- How to reset my phone number/email on the XT APP
To change your phone number and email address, make sure you have two-factor authentication enabled. This means out of Google Authentication, phone, and email addresses, two are bound.
How to Reset Your Phone Number/Email Address on the XT Website?
- Log in to your XT account and navigate to [Personal Center] > [Security Center] in the top right corner.
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Click on 'Security Center' and locate the 'Change' button next to your mobile phone/email address.
- Enter your new mobile phone number or email along with the verification code and security information on the page. Click "OK" to confirm.
Note: Withdrawal and C2C selling will be disabled for 24 hours after changing your contact details.
How to Reset Your Phone Number/Email on the XT APP?
- Sign in to the XT App and access [Personal Center] > [Security Center] in the top left corner.
- Within the Security Center, find the [Change] option next to your current mobile phone/email.
- Input your new contact information and necessary verification codes on the page. Submit the changes by clicking "Submit."
Note: Withdrawal and C2C selling will be temporarily disabled for 24 hours after updating your contact details.
Reminder: Two-Factor Authentication must be enabled before you make any changes to your phone number of email on XT.